Everything you need to know before moving into your new Palm Jebel Ali home.

WHAT TO EXPECT AND HOW TO PREPARE

8 simple steps to ownership

3 months before handover

Prepare Payment

Final payment will be due on the handover date. Plan your mortgage or final payment in advance to make the handover process as smooth as possible.

For direct payments

Allow for clearance time based on your preferred method of payment. 
‍

App
Clears instantly

Personal Cheque
3-5 working days

Bank Transfer
Up to 7 working days

For mortgage payments

If you plan to finance your final payment through a bank mortgage, the steps below outline what you need to do.

VIEW MORTGAGE GUIDE

2 months before handover

Review Details

Check that your details are up to date in the Nakheel app. This will help ensure a seamless handover.

OPEN THE NAHEEL APP

1 month before handover

Book Appointments

After receiving your notification of handover, use the Nakheel app to book your home orientation and key handover.

Home Orientation Appointment

This is your exciting first opportunity to step inside your new home, explore its features and finishes, and begin envisioning life in your new space.
During this visit, you can inspect your property and identify any observations that may require attention before handover.

Please note
If you miss your appointment, we will conduct the property inspection on your behalf.

Key Handover Appointment

Once you have completed your home orientation, you can book your key handover appointment to collect the keys to your new home.

Please note

Ensure that all owners and joint owners attend.
In case of Power of Attorney, bring your POA ID.

Up to 2 weeks before handover

Attend Home Orientation

Get a first look at your new home, explore its features and finishes, start to envisage your new life in it.

During your orientation

Discover every detail of your new property:

Walk through every room
Check cabinetry, fixtures and appliances.
Provide any feedback for us to record on our smart system.

After your orientation

Home orientation feedback process

Inspection Report - after your home orientation, you will receive a report with photos highlighting any items that require attention.
Rectification - we will carry out any work required to address all the observations identified during orientation.
Completion Confirmation - we will send you a final report with before-and-after photos confirming that all the observations have been addressed.

Before handover

Make Payment

Please settle all property instalments and charges. Delays can result in late-payment fees and appointment rescheduling.

Payment details
Your final statement of accounts will be available through the Nakheel app and your final payment details will be provided in your handover notice, sent 30 days before the handover date.

Payment methods and clearance time

App
Clears instantly

Personal Cheque
3-5 working days

Bank Transfer
Up to 7 working days

Mortgage ChequeApp
Clears instantly

Additional details for Mortgaged properties

Before the key handover appointment:

Please send following documents to customersupport@nakheel.com

Mortgage contract (signed and stamped by the bank)
Copy of Manager's cheque (issued by the bank for the final handover payment)

We will then send you a Mortgage NOC.

Please use this to complete your mortgage registration at a Dubai Land Department (DLD) Trustee Office.

On the handover date

To prepare for your handover, please register for utilities with DEWA. Set the activation date to be the same as the official handover date.

Below are instructions for registering with DEWA (Dubai Electricity and Water Authority) and Hassantuk (our fire safety and emergency services provider).

Water and electricity

Register the DEWA account in the property owner's name. 
Set the activation date as the official handover date. 
Upload the first three pages of your SPA (Sale and Purchase Agreement).

VIEW INSTRUCTIONS

ACTIVATE DEWA ACCOUNT

Fire safety

Email your name and property address to: hassantuk@eand.com

For help with set-up, call: 80022220

VIEW INSTRUCTIONS

At the handover appointment

Receive Keys

Congratulations! We will be delighted to meet you at the Nakheel Customer Support Centre, to hand you the keys to your new home.

Once we have completed the final checks and handed you the Title Deed, all that remains is to welcome you to a new chapter of Nakheel ownership with your Handover Pack.

Inside your Handover Pack

Physical Keys - for your new home.
Access control - access cards for community gates, parking barriers, gym, and pool facilities.
Home manuals and warranties - appliance manuals, HVAC details and warranty documents.

For mortgaged properties

Please ensure that you bring the original Manager’s Cheque.

After handover

Get Move-in Permit

Use the Nakheel app to apply for the move in permit to your new home.

OPEN THE NAHEEL APP

Application instructions

Please submit your application at least 2 business days before your scheduled move-in date.
Without a permit, access may be restricted.

WHAT TO EXPECT AFTER YOUR PROPERTY HANDOVER

Everything you need to know before moving into your new Nakheel home.

Our Shared Responsibility

Your 1-year DLP (Defect Liability Period) starts from your handover date, as per your handover notice. Find out what’s included and how to get support.

LEARN MORE

Take Care of Your Property

Learn how to make the most of your new home, get practical tips to keep your property in pristine condition and discover services our partners can help you with.

LEARN MORE

How to Modify Your Home

We expect you would want to make your own modifications and adjustments to suit your taste. Find out how to get your modifications NOC.

LEARN MORE

Home Services & Deliveries

Discover convenient services designed to make everyday living and well-being easier. From fresh deliveries to professional home cleaning, our trusted partners are here to help you enjoy your home with ease.

LEARN MORE